1. Refunds

• Refund eligibility depends on the cancellation policy set by the Host.
• Service charges by Holiday Homes are non-refundable unless the booking was canceled due to platform error.
• In case of fraudulent activity or property unavailability, Guests will receive a full refund.

2. Exchanges/Rescheduling

• Guests may request booking changes (dates or property) depending on Host approval and availability.
• Additional charges may apply for rescheduling.

3. Refund Process

• Approved refunds are processed within 7–14 business days.
• Refunds are issued to the original payment method.

4. Non-Refundable Cases

• “No-show” by Guest.
• Violation of property rules (e.g., damage, misconduct).
• Last-minute cancellations outside the Host’s allowed cancellation window.